ok99's commitment to responsible gaming
ok99 believes that entertainment should always be safe and controlled. Our responsible gaming policy helps keep you happy, healthy, and protected.
Safe & Secure Platform
Why is responsible gaming important?
Online betting and casino gaming can be an enjoyable activity, but it is not equally suitable for everyone. ok99 believes that every player should stay aware of their own limits and avoid turning entertainment into a habit. Playing on our platform is about having fun — not making financial or life decisions based on it.
With millions of players in Bangladesh in mind, ok99 has built a strong responsible gaming framework. Under this policy, we enforce age limits, provide the option to set voluntary limits, and offer immediate support when problematic behaviour is identified.
Important reminder: Never treat gambling as a reliable source of income. Only bet what you can afford to lose without affecting your daily life.
Protective tools & features
Set a Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit yourself. The minimum deposit at ok99 is ৳500 — but never go beyond your budget.
Session Time Limit
Set a time limit for your gaming sessions. When the time is up, ok99 will automatically alert you and close the session if needed.
Temporary Break (Time-Out)
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time, no activity will be possible on your account.
Self-Exclusion
For longer-term protection, choose self-exclusion. This allows your account to be closed for a set period or permanently. ok99 fully respects this decision.
Set a Loss Limit
You can set a maximum loss limit for yourself. Once that limit is reached, ok99 will temporarily stop you from playing.
24/7 Support Centre
ok99's live chat and email ([email protected]) are available at any time in Bengali or English. Whether the issue is big or small — we are always here.
Age limit: 21+ only
ok99 firmly believes that online betting and casino gaming is for adults only. The minimum age to open an account on our platform is 21.
We verify identity at registration, and if there is any suspicion that an account is being used by a minor, it is immediately suspended. We urge parents and guardians — keep your devices and login details secure so that minors cannot access sites of this type.
ok99 provides a safe and enjoyable experience exclusively for players aged 21 and above.
Account Verification Process
Identity Confirmation
Age is verified through a national ID card or passport.
Account Approval
Once verification is complete, the account is activated.
Ongoing Monitoring
If suspicious activity is identified, our team will reach out directly.
Warning signs of problem gambling
If any of the following behaviours are observed in yourself or someone you know, seek help promptly.
- Betting beyond your means or chasing losses with bigger bets.
- Taking out loans to play or spending money needed for family essentials.
- Hiding your gambling from family and friends or lying about it.
- Feeling unable to stop playing or repeatedly trying and failing to do so.
- Gambling causing problems at work, with studies, or in family relationships.
- Feeling restless, irritable, or stressed when not playing.
- Needing to bet increasingly large amounts to feel the same excitement.
If any of the above applies to you, contact the ok99 support team. You can get help confidentially via live chat or at [email protected].
ok99's protective tools in detail
Deposit Limit
Set a daily, weekly, or monthly deposit limit from your ok99 account settings. Reducing a limit takes effect immediately, but increasing it requires a waiting period — this prevents decisions made in the heat of the moment.
Bet Limit
Decide for yourself how much you will bet per session or per day. This prevents you from exceeding your budget in a moment of excitement.
Session Timer
Set in advance how long you want to play in one sitting. When the time is up, a warning will appear and the session will end automatically if needed.
Cooling-Off Period
You can take a break of 24 hours, 7 days, or 30 days at any time. During this period, deposits and betting will be completely disabled.
Self-Exclusion
Self-exclusion allows you to deactivate your account completely for 6 months or more. The account will not be reactivated during this time without a prior request from you.
Reality Check
At set intervals, ok99 will let you know how long you have been playing and how much you have spent. This information helps you make informed decisions.
How to get help?
At ok99, we believe that asking for help is a sign of strength. If you feel gambling is having a negative impact on your life, do not delay — reach out to us.
Live Chat
ok99's live chat is available 24 hours a day, 7 days a week. Speak in Bengali and our trained team will assist you.
Email Support
Send an email to [email protected]. Your message will be handled confidentially and a specialist will respond.
Remember: contacting ok99 for support does not mean your account will be closed. We are here to help you make the right decision.
ok99's core principles
Play for fun, not for income
Playing at ok99 is an entertainment activity. Never think of it as a source of income or a way to pay off debt. Treat every bet as the cost of entertainment.
Set your budget first
Decide how much you are willing to spend before you start playing. Do not exceed that limit — and do not try to recover losses.
Take regular breaks
Instead of playing for long stretches at a time, take breaks in between. It is easier to make sound decisions with a fresh mind.
Do not play under stress
Betting when you are feeling low, angry, or anxious is risky. Play with a calm mind and in a healthy state.
Be open with family and friends
There is no need to keep your gaming secret. Letting loved ones know makes it easier for them to alert you if a problem arises.
Frequently Asked Questions
Play safe, enjoy the fun
Use ok99's responsible gaming tools and stay protected. We are always ready to help whenever you need it.