ok99's Privacy Policy

ok99 is a safe and reliable online betting platform for players in Bangladesh. We place the highest importance on the personal privacy of our users. This Privacy Policy ("Policy") describes how ok99 ("we", "us", or "the platform") collects, uses, shares, and protects your personal information.

By using our website or services, you agree to the terms of this policy. If you do not agree with any part of this policy, please do not use our services. If necessary changes are made, we will publish updated information on this page and note the date of the change.

1 Information Collection

ok99 may collect the following types of information from you:

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and contact details
• Username and password provided at the time of account creation
• Documents required for identity verification (copy of national ID card or passport)
• Financial information — bKash, Nagad, Rocket, or bank account numbers, transaction history
• Messages and complaints sent to the support section

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of site access, page visit history, and click patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and account balance changes

2 Purpose of Information Use

We use the information we collect for the following purposes:

2.1 Service Delivery and Operations

• Completing account registration and identity verification processes
• Processing deposit and withdrawal transactions
• Managing gaming services and bonuses correctly
• Identifying and resolving technical issues

2.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting fraudulent activity, money laundering, and other illegal activities
• Ensuring compliance with responsible gaming guidelines
• Complying with applicable laws and regulations

2.3 Customer Service and Communication

• Responding to your questions and complaints
• Sending important notifications related to services
• Providing updates about account activity
• Informing you of relevant offers and promotions based on your preferences

3 Information Storage and Security

3.1 Security Measures

ok99 uses industry-standard technologies and processes to keep your personal information secure:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Access Control: Only authorized personnel can access the relevant information.
• Regular Audits: Our security measures are regularly reviewed and improved.

3.2 Retention Period

Your information will be retained for as long as your account remains active. Even after an account is closed, certain information may be retained for the legally required period due to legal obligations and financial audit requirements.

4 Information Sharing and Third Parties

ok99 does not sell your personal information. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

• Payment processing services (bKash, Nagad, Rocket, bank partners) — to complete transactions
• Identity verification agencies — to complete the KYC (Know Your Customer) process
• Technology and infrastructure service providers — for platform operations
• Customer service support providers — to deliver 24/7 support

All of these partners are bound by confidentiality agreements with us and may use your information only for the specified purposes.

4.2 Legal Requirements

In cases of court orders, government investigations, or applicable legal obligations, we may be required to share the necessary information with the relevant authorities.

5 Cookie Policy

5.1 What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit our website. They are used to improve your experience and ensure the functionality of the site.

5.2 Cookies We Use

• Essential Cookies: Necessary for the core functionality of the site (login sessions, security).
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze and improve site usage.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we have stored about you.
• Right to Correction: If there is any error in your information, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to the use of your information for marketing purposes.
• Data Portability: You may request to receive your information in a structured format.

To exercise these rights, please contact our support team. We will process your request as soon as possible within the framework of applicable law.

7 Privacy of Minors

ok99's services are for persons aged 21 and above only. We do not knowingly collect personal information from minors. Our age verification process ensures that only adults can register.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you have any information about this, please let us know.

8 International Data Transfers

ok99 primarily serves users in Bangladesh. However, some of our technical infrastructure and service providers may operate at an international level. For any such data transfers, we ensure that the information receives the same standard of protection as described in this policy.

For data transfers to third countries, we put in place appropriate contractual safeguards and comply with relevant data protection laws.

9 Third-Party Websites and Services

Our platform may have integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and others. These providers have their own privacy policies that govern your activity on their platforms.

ok99 is not responsible for the privacy practices of these third parties. We advise you to read their respective privacy policies.

10 Policy Changes

ok99 reserves the right to amend this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be informed about important changes by email.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We advise you to review this policy regularly so that you stay informed about the latest changes.

11 Responsible Gaming and Data Protection

ok99 is committed to promoting responsible gaming. We may analyze your gaming behavior to identify potentially problematic gaming patterns. This analysis is done for your protection and the collected information is handled with strict confidentiality.

If you wish to set limits on your play or self-exclude, please visit our Responsible Gaming page. Requests of this nature are processed with complete confidentiality.

12 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law and data protection regulations. Any disputes or claims relating to this policy will be handled in accordance with the applicable legal framework.

If you believe your privacy rights have been violated, please contact us directly first. We will make every effort to resolve your concerns.