ok99 Terms & Conditions

1.1 Applicability of Terms

These terms apply to all services, games, betting options, bonuses, and promotions on the ok99 platform. Using ok99 through the website, mobile app, or any other means is considered acceptance of these terms. The user acknowledges that they agree to understand and abide by these terms.

1.2 Language & Interpretation

These terms may be available in both Bengali and English. In the event of any interpretive dispute, the Bengali version will take precedence. The decisions of ok99's policy makers shall be considered final.

1.3 Scope of Services

ok99 provides sports betting, online casino games, live casino, slots, fishing games, and other online entertainment services. The platform follows SSL encryption and fair play principles to ensure a safe and fair gaming environment.

2.1 Age Limit & Eligibility

• To open an account and place bets on ok99, you must be at least 21 years of age.
• Each individual may create only one account.
• If you are located in a country or region where online betting is prohibited, please refrain from using ok99.
• Persons with mental or physical disabilities who are unable to make sound financial decisions on their own are not permitted to open an account.

2.2 Account Registration

During registration, you must provide the following information accurately:

• Your full name (as per your national identity card)
• An active mobile number and email address
• Date of birth
• A strong password

Accounts created with false information will be cancelled and the associated balance may be forfeited.

2.3 Account Security

Keep your login credentials (username and password) strictly confidential. Sharing or allowing others to use your account is prohibited. You are solely responsible for all activities carried out from your account. If any unauthorized access is detected, notify ok99 support immediately.

2.4 Identity Verification (KYC)

ok99 may verify a user's identity at any time. This may require a copy of a national identity card, passport, or driving licence. Withdrawals may be temporarily suspended until verification is complete.

3.1 Welcome Bonus

A 200% bonus is available on the first deposit at ok99, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Depositing ৳6,000 gives the maximum ৳5,000 bonus, making the total balance ৳11,000.

3.2 VIP Program

The ok99 VIP program has 4 tiers, each offering weekly cashback:

• Bronze tier: up to 0.2% weekly cashback
• Silver tier: up to 0.4% weekly cashback
• Gold tier: up to 0.6% weekly cashback
• Platinum tier: up to 0.8% weekly cashback

Advancement through VIP tiers depends on regular and active play.

3.3 General Bonus Terms

• Each bonus may have its own validity period and wagering requirements.
• A user may not use the same promotion more than once.
• Attempting to claim bonuses through multiple accounts will result in all accounts being cancelled.
• If bonus abuse is detected, ok99 reserves the right to cancel the bonus and suspend the account.
• ok99 may modify, cancel, or suspend any bonus offer at any time.

4.1 Payment Methods

ok99 supports the following payment methods:

• bKash — Bangladesh's popular mobile banking service
• Nagad — digital payment service by the postal department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Bank Transfer — major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

4.2 Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• Only deposit from a payment account registered in your own name.
• Deposits through a third party are strictly prohibited.
• Deposit amounts are generally credited to the account instantly.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Withdrawals must be made to the same method and account used for the deposit.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• Large withdrawals may be delayed if identity verification (KYC) has not been completed.

5.1 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is accepted at incorrect odds or amount due to a technical error, ok99 reserves the right to void that bet.
• If evidence of match-fixing or manipulation of any event or game result is found, the related bet may be voided.

5.2 Sports Betting

Betting on cricket, football, kabaddi, and other sports is available on ok99. The applicable odds are displayed at the time of placing a bet. Specific rules apply to both pre-match and live betting. ok99 reserves the right to close or suspend any market.

5.3 Casino Games

The ok99 casino section offers slot machines, fishing games, live casino, table games, and more. Each game is operated according to its own rules, which can be viewed within the game. The terms of game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) also apply.

5.4 Technical Issues

If a game is interrupted mid-session due to a server error, internet disconnection, or any other technical reason, ok99 will attempt to provide a reasonable resolution. However, ok99 is not responsible for external network issues.

6.1 Prohibited Conduct

Any of the following actions are strictly prohibited:

• Creating multiple accounts to claim bonuses and benefits
• Fraudulent activities, game manipulation, or software hacking
• Using the platform for money laundering or any illegal purpose
• Stealing or attempting to access another user's account information
• Placing bets using automated bots or scripts
• Unauthorized access to ok99's systems or attempted cyberattacks
• Using a third party's account or payment method

7.1 Data Protection

ok99 protects users' personal and financial information using SSL encryption technology. We do not sell or rent user information to third parties. For more details on how information is used, please read our Privacy Policy.

7.2 Cookies & Tracking

ok99 uses cookies to ensure the proper functioning of the website and to improve the user experience. Continuing to use the site is considered consent to the use of cookies.

8.1 ok99's Liability

ok99 is not responsible for the following:

• Losses caused by the user's own negligence (such as sharing a password)
• Disruptions caused by third-party services or networks
• Unexpected technical failures beyond ok99's control
• Financial losses from gaming — this is entirely at the user's own risk

8.2 Fair Resolution

In the event of a dispute, ok99 will first attempt to resolve it directly with the user. Issues can be reported through the support team, and ok99 will attempt to respond within a reasonable time. ok99's decision shall be considered final and binding.

9.1 Suspension by ok99

ok99 may suspend or close an account under the following circumstances:

• Violation of any clause of these terms and conditions
• Fraudulent or suspicious activity
• Suspicion of illegal financial transactions
• Account created using false information
• Identified as a minor

If suspended, the balance will be temporarily held; a decision will be communicated after the investigation is complete.

9.2 Closure by the User

Users may request to close their account at any time. To do so, please contact the support team. If pending wagering requirements are not met before the account is closed, the related bonus will be cancelled. The main balance (excluding bonuses) will be returned.

10.1 Responsible Gaming Policy

ok99 believes that gaming is for entertainment — not a means of earning income. We encourage all our users to play responsibly. It is important not to bet beyond your means, to set time limits, and to take breaks when needed.

10.2 Self-Control Tools

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Time Limit: Decide how much time you will spend playing each day.
• Temporary Break: Temporarily close your account for a set period of time.
• Permanent Self-Exclusion: If you have a long-term problem, close your account permanently.

To access these features, visit the Responsible Gaming page or contact support.

11.1 Right to Make Changes

ok99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be given appropriate notice of significant changes — via email or through the site. Continued use of the platform after any changes will be considered acceptance of the new terms.

11.2 Notice

Whenever any element of the terms and conditions is changed, the date of the change will be noted in the "Last Updated" section at the top of this page. It is the user's own responsibility to check this page regularly.

12.1 Support Channels

If you have any questions or complaints regarding these terms and conditions, please contact the ok99 support team:

• Live Chat: 24/7 instant support — via the chat widget on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

12.2 Response Policy

The ok99 support team is active 24 hours a day, 7 days a week. Instant support is available via live chat. For complaints sent by email, a detailed response will be provided within a reasonable time.